Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
You can purchase on our website using a debit or credit card. We additionally offer support for Paytm Amazon Pay, PhonePe, and Google Pay. We also offer a cash on delivery service for eligible products for selected pincode availability. You can find them when choosing a delivery method before confirming your order: You can choose these payment methods at checkout..
Do You Ship Internationally?
No, We currently ship in India only. For shipping availability please check pin code availability for your location before placing orders.if you have any questions regarding shipping please reach out to our support through our help desk
How Long Will It Take To Get My Package?
Once you have placed your order, we will send you a confirmation notification to track the status of your order. Once your order is shipped we will send you another notification confirming you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "Track your order" section on your account page on the website.
PAYMENT
What Payment Methods Are Accepted?
You can purchase on our website using a debit or credit card. We additionally offer support for Paytm Amazon Pay, PhonePe, and Google Pay. We also offer a cash on delivery service for eligible products for selected pincode availability. You can find them when choosing a delivery method before confirming your order: You can choose these payment methods at checkout..
Is Buying On-Line Safe?
Online shopping can be secure if you do it properly. Buying products over the Internet isn’t inherently unsafe; the level of security depends on the precautions both you and the online retailer take. If you want to keep shopping online, keep security tips in mind.
Order & Retunrs
How do I place an Order?
Step 1: First, navigate to krasnykart.com and click the Add to cart option on the products you wish to purchase. (Those products will be added to your shopping cart)
Step 2: After that, you need to register with Infantsmiles.com, click on the Account button on the top right-hand corner of the page and click on the Sign Up option. Step 3: A new page will appear, here you need to sign up for your Infant smiles Account.. Step 4: You can then click on your cart in the top right corner of the page to use any coupon codes available.. Step 5: Clicking on Got a Coupon Code? Apply it here to receive a discount on your order Step 6: Other than that you can also click on Continue shopping or click on the Checkout button to proceed to the next steps. Step 7: After adding your email address, shipping address and payment details. Click on the place order option. Step 8: Once your order is placed, you will see a confirmation page with an order number. Step 9: One confirmation email will also send your registered email id. Now enjoy your shopping.
How Can I Cancel Or Change My Order?
You can cancel items or orders by visiting the Your Orders section in Your Account.
Do I need an account to place an order?
No, you do not need to register for a account in order to place an order. You can use the 'Guest Checkout' as a casual user.
If you'd like to keep track of your orders and save your details, you might want to consider creating an account for convenience.
Alternatively, you can select the guest checkout option which doesn't require you to create an account.
How Do I Track My Order?
Once you have placed your order, we will send you a confirmation message to track the status of your order. Once your order is shipped we will send you another message to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website
How Can I Return a Product?
We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within one days of delivery - The return is made within 1 days of the return or exchange request To ask for a return, please contact our support using our helpdesk.